This excellent product protects your digital download products from theft. You're gonna fire off a letter that'll make made their head spin.
If somebody isn't happy with you or even angry with you, an apology may be able to save the situation. When you do this, it's really important you use the correct type of vocabulary and phrases.
The best and quickest way to learn and more importantly remember what type of things you have to write and how to write them is not to be told, but for you to see a good email of apology and decide yourself why something is being written and what it means.
And this is what you will do in this online exercise on writing emails of apology in English. By first reading an example of an email of apology, you'll learn what type of things to write, where to write them and professional English phrases to use.
In English, 'apologize' can also be spelt 'apologise' outside of America. An email of apology Read the following letter of apology from a supplier to a commercial customer regarding problems with a delivery of components.
Then do the quiz at the end to check if you are right. I would recommend that before you read this email and do the exercise, that you first quickly read the email of complaint which this email is answering. Reading it, will help you to better understand the situation, the purpose of the different parts of the below email and what you need to do to write your own email of apology.
Dear Mr Smith, Further to your email of the 17th December regarding your order ref no.
First of all, please allow me to apologise for Peter Taylor not responding to your email. I can confirm that Peter has been on sick leave for the whole of this week. And although this explains the issue, it does not justify it. It transpires that there was a miscommunication in his department and the person who should have been taking care of this issue, did not.
I have already taken all the necessary measures to ensure that this does not happen again in the future. Thank you for bringing this matter to my attention. With regards to the issues about your order, I have taken personal charge of them. First of all, let me apologise for the late delivery.
We should have made you aware about the delay at the time. Regarding the damaged components, I can confirm the following: It is normal policy here that we do not accept liability for problems with components if we are not notified within 7 working days after delivery.
And due to the fact that you did not notify us until after 15 working days of the delivery, the Customer Service Department followed procedure. But as we view you as a valuable customer, and we have worked together for over five years, rest assured that I will sort out this issue as a matter of urgency.
I have already spoken to the Production Director here and he will confirm tomorrow when we can send the replacement components to you.Apology by Plato, part of the Internet Classics Archive. Commentary: Quite a few comments have been posted about Apology.
Download: A 58k text-only version is available for download. Over 25 different online exercises (with examples) to help you improve your ability to write business and personal emails and letters in English, and to learn and use the vocabulary used in them.
Learn both how to write and what vocabulary and phrases to use in a formal email/letter of request.
In this highly competitive business world, it is inevitable to write effective business letters to one’s customers, buyers, suppliers, employees and seniors.
Apology letter basics. An apology is a statement of regret and sorrow for wronging someone. An apology letter is simply a written apology in the form of a letter. “Specifically, as it pertains to her desire for an annulment, we know that it would have served her better to have a clearer understanding from us as to what we do and do not consider biblical grounds for divorce or what we understand the Scriptures to define as divorce.